The family were turned away at the gate over concerns that marks on the baby could be due to his peanut allergy ...

This prompted a check-in desk assistant to call a specialist medical service ... our customer was disappointed with this decision, we never compromise passenger safety.” British Airways states ...

In 2020, the aircraft was withdrawn for cabin refurbishment and returned with a revised configuration that reduced the number ...

A family was stopped from boarding their British Airways flight after staff became suspicious of insect bites on their baby's leg, as the airline cites safety concerns.

A passenger has vowed to "never travel with British Airways again" after waiting ... Whenever we asked the customer service team what was happening, they just shrugged their shoulders.” ...

People who are planning on going on holiday are being urged to double-check their passports before arriving at the airport ...

Specialist from British Airways and NatWest joined CX leaders for a special panel at Disrupt London 2025 Ben Hayes Delivered His Thoughts o ...

Virgin Atlantic CEO praises India's tech transformation, announcing a 7-year AI-driven deal with TCS for operational ...

Virgin Atlantic CEO Shai Weiss discusses the airline’s growth in India, its core transatlantic operations, Heathrow ...

Executives are filming themselves for social media as a way to talk directly to staff, customers and shareholders ...