Backed by Microsoft, this student built an AI solution for call centers designed to make that whole process less frustrating ...

Visito has launched Visito Voice, an AI assistant that handles guest phone calls with real-time, natural interactions – eliminating hold times and resolving over 50% of incoming calls.

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

Small businesses have many compelling reasons to outsource, including saving money, improving performance and avoiding r ...

SINGAPORE and SAN DIEGO - Helport AI Limited (NASDAQ: HPAI), a provider of artificial intelligence solutions for enterprise clients, has inaugurated its Global Center of Excellence in the Philippines.

The new office represents Helport AI's commitment to fostering innovation in the business process outsourcing (BPO) industry ...

TROY, Mich., Jan. 29, 2025 (GLOBE NEWSWIRE) -- Kelly has been named to FlexJobs’ annual list of the Top 100 Companies to Watch for Remote Jobs for the 12th consecutive year. The specialty talent ...

In the face of potential disruption, I believe it is more essential than ever for businesses to delegate tasks so they can ...

Officials withdrew a rebid of a $6.6 billion contract requiring “labor harmony” 25 days after the $5 billion corporation ...