Backed by Microsoft, this student built an AI solution for call centers designed to make that whole process less frustrating ...

Visito has launched Visito Voice, an AI assistant that handles guest phone calls with real-time, natural interactions – eliminating hold times and resolving over 50% of incoming calls.

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

Sherwood Tax and Accounting owner Kristen Keats was no stranger to outsourcing when she co-founded a Guadalajara, ...