Backed by Microsoft, this student built an AI solution for call centers designed to make that whole process less frustrating ...

Visito has launched Visito Voice, an AI assistant that handles guest phone calls with real-time, natural interactions – eliminating hold times and resolving over 50% of incoming calls.

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

Sherwood Tax and Accounting owner Kristen Keats was no stranger to outsourcing when she co-founded a Guadalajara, ...

Chief Technology Officers (CTOs) face unprecedented challenges in today’s fast-paced and constantly evolving IT landscape.

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his ...

Good morning, and thank you for standing by. Welcome to Booz Allen Hamilton's earnings call covering third-quarter fiscal year 2025 results. (Operator Instructions) I'd now like to turn the call over ...

Small businesses have many compelling reasons to outsource, including saving money, improving performance and avoiding r ...

SINGAPORE and SAN DIEGO - Helport AI Limited (NASDAQ: HPAI), a provider of artificial intelligence solutions for enterprise clients, has inaugurated its Global Center of Excellence in the Philippines.

The new office represents Helport AI's commitment to fostering innovation in the business process outsourcing (BPO) industry ...

She highlighted that Q4 performance exceeded guidance on revenue, gross margin, and EPS, driven by execution in Intel Products and Intel Foundry. Intel Products continued its strong position in PC ...

MapMyIndia stakeholders questioned the company's rising outsourcing costs, specially linked to govt projects in its Q3FY25 ...