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Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

We also go inside the group chat and reveal players’ phone habits. A reminder on the (not exactly scientific) methodology: We crafted 12 questions with the goal of shedding light on the ...

Pizza night? Don’t open Uber Eats or DoorDash. The 44-year-old California chain called Pizza My Heart now lets you text a ...

Can you take chips out of a casino? Who are you meant to tip? Our guide covers all you need to know about casino etiquette.

Every company you interact with likely uses artificial intelligence (AI) chatbots at some level -- usually to handle your customer service issue ... call, or chat with them 24/7.

When we intentionally utilize the types of body language etiquette truly brilliant people already know, we can leverage our passing interactions and seemingly subtle conversations to add value ...

Israeli content creator Max Veifer used Chatruletka to record the two NSW nurses making violent threats and then loaded the footage to TikTok. Jonathan Hair from ABC Verity explains how the app ...