Customers contact companies regularly to purchase products and services, inquire about orders, make payments and request ...

Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

She did as she was asked to do by the person claiming to be from Vodafone but after following the link and inputting some key ...

Decagon AI Inc., a startup that builds artificial intelligence-powered customer service agents for businesses, has closed on ...

Millennials are masters of the digital shoulder shrug—not just because we’ve been burned, but because we’re also more attuned ...

At this juncture, “chatbot” has become common speak with customer service technology — a generic term used to describe just ...

Spanish fashion retailer Mango has launched an artificial intelligence-powered virtual fashion assistant known as Mango ...

AI should not replace human interaction—it should enhance it. Success lies in striking a balance between machine efficiency ...

It’s no secret: choosing the right live chat software can make or break the customer experience in ecommerce. With hundreds ...

Of the three most popular website builders, Wix is the only one that doesn’t offer e-commerce features on its most affordable plan. You’ll need to buy the Core plan for basic e-commerce functionality.