CXP turns every customer interaction into governed, intelligent action by unifying interactions, systems, and data across voice and digital channels. NEW YORK, Nov. 19, 2025 (GLOBE NEWSWIRE) -- ASAPP, ...

Chatbots automate conversation; agentic AI automates contribution, reshaping workflows, governance, and the human-machine ...

Organizations that integrate AI-chatbots into their business face uncertainty about whether insurance will cover ...

Back in the early glimmerings of the mobile revolution, I had a friend who had a “big idea.” This was not supposed to be an earn-a-gazillion-dollars-type of idea. It was more of a ...

Earlier this week, billionaire investor and "Shark Tank" star Kevin O'Leary said artificial intelligence has become one of the smartest investments small business owners can make, calling AI-powered ...

Air Canada’s chatbot made headlines in 2023 for giving a customer incorrect refund information—and the airline was held liable. A Canadian court found Air Canada liable for negligent misrepresentation ...

The Pennsylvania Turnpike Commission has introduced Miles, an AI-powered chatbot, to enhance customer service on its website. Accessible at no cost through www.paturnpike.com, Miles offers timely and ...

MIAMI--(BUSINESS WIRE)--Fibernow, a leading fiber broadband provider backed by DigitalBridge Group (NYSE: DBRG), has implemented a series of strategic enhancements to its customer service operations, ...

Did you know you can customize Google to filter out garbage? Take these steps for better search results, including adding Lifehacker as a preferred source for tech news. Amazon is one of the biggest ...

RuneScape’s player support overhaul continues with a new update from the Jagex team on what’s been updated over the past year and since the last update in August. This update is part of a series Jagex ...

A 22-year-old Oregon man has been arrested on suspicion of operating “Rapper Bot,” a massive botnet used to power a service for launching distributed denial-of-service (DDoS) attacks against targets — ...

The woman asked her chatbot AI boyfriend Kasper to describe “what kind of ring he would like to give me,” and that was the ring she got for the engagement Getty A woman is ready to ring wedding bells ...