New York, New York - January 06, 2026 - PRESSADVANTAGE - Silverback AI Chatbot has announced continued development and ...

The public will learn in 2026 that AI chatbots are nothing more than a search engine, and the problem with the "Donroe ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer service experiences Survey of more than 600 U.S. consumers shows frustration ...

X has launched Chat, an end-to-end encrypted (E2EE) replacement for its existing direct messaging service. Chat is rolling out on iOS now via the X app, and it includes support for video and voice ...

We might earn a commission if you make a purchase through one of the links. The McClatchy Commerce Content team, which is independent from our newsroom, oversees this content. When I started testing ...

Back in the early glimmerings of the mobile revolution, I had a friend who had a “big idea.” This was not supposed to be an earn-a-gazillion-dollars-type of idea. It was more of a ...