She did as she was asked to do by the person claiming to be from Vodafone but after following the link and inputting some key ...

Of the three most popular website builders, Wix is the only one that doesn’t offer e-commerce features on its most affordable plan. You’ll need to buy the Core plan for basic e-commerce functionality.

Companies are increasingly routing customers to chatbots. New research looks into whether customers prefer human or chatbots ...

This paper explores the application of AI-driven chat-bots in health-care, aiming to assess their effectiveness in improving patient care and engagement. We develop an AI-powered chat-bot equipped ...

Investors are seeking exposure to the $5 trillion humanoid robotics market and Roundhill's HUMN ETF offers active management ...

Decagon AI Inc., a startup that builds artificial intelligence-powered customer service agents for businesses, has closed on ...

Good news for consumers frustrated by wading through pools of AI treacle in search of customer service - businesses are reportedly turning back to human agents "amid AI integration challenges." In a ...

Deployment of Verint Coaching Bot, Wrap Up Bot and CX/EX Scoring Bot Drives AI Value to New Heights, With Plans to Scale 10X Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced ...

ChatGPT users reported issues accessing Open AI's chatbot on June 10. Here's what to know about the outage, why it is down and when it may return.