On Call You and Yours, we want to hear your experience of customer service in the age of AI. Encountering a chat bot as the first line of customer service is increasingly common - ...

Emerging on the heels of the Facebook F8 Conference, chat bots have remained a hot topic in the media – specifically as they relate to Facebook Messenger and applications. Businesses and ...

Natalie Ruiz, CEO of AnswerConnect, leads with a human-centered approach, blending tech with real connections to help businesses grow 24/7. I think we've all had those frustrating moments, stuck ...