Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

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AI is the broader concept of machines being able to perform tasks intelligently, whereas machine learning is a specific subset of AI that focuses on enabling machines to learn from data. In machine ...

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Companies use surveys or feedback forms to get information about customers' experiences with the help of customer service chat. Such feedback can help determine where improvements must be made to ...

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