A single mother of four in Roselawn faces eviction after receiving contradictory notices. Legal aid advocates say it's a mistake, blaming the housing authority's miscommunication.

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

HP doesn’t want you to talk to customer support. The objective behind HP’s decision to make getting in touch with customer ...

After receiving backlash from internal and external sources, HP canceled its 15-minute hold policy, which was designed to ...

Talkdesk Inc. defeated a proposed class action after a federal judge said the consumers lacked standing to proceed with a suit that said talks with customer service centers were secretly recorded.

In today’s fast-moving digital landscape, customers expect more than simple transactions—they want meaningful conversations that are quick, engaging and tailored to their needs. As leaders, we face a ...

They have the worst customer service of any credit card company I have dealt with other than Barclays. Every single person I speak with, if you want to call it that, is from another country with ...

Getty Images At the time, Jay-Z vehemently denied the allegations in the complaint, calling it a “blackmail attempt.” “What [Buzbee] had calculated was the nature of these allegations and ...

Comcast Cable Service ... customer-friendly service that offer much more flexibility and friendly customer services. They added the NFL ICE CHANNEL. MY BILL WAS OVER 327.00, every month I’m ...

A Montana judge on Wednesday struck down a state law defining sex in binary terms, finding that the law violated the Montana Constitution’s guarantees of equal protection and privacy. Judge Leslie ...

The Egyptian presidency said in a statement late on Wednesday that Biden and Sis discussed in a phone call ways to accelerate ... A police complaint has been filed by hospital management.

The legislation that sets out how we are expected to handle these types of complaints is called The Local Authority Social Services and National Health Service Complaints (England) 2009. This ...