Public engagement worked. We need more of it, says Editorials Editor Ginnie Graham, after a bill that sought to cut services ...

Dealing with bad customer service, especially if it’s on the phone, is one of the most universally frustrating experiences ...

If you were unhappy with a purchase, what would you rather hear from customer service? “Our policy clearly states we can’t refund after 30 days, so there’ ...

Call centers are at the forefront of customer interactions, making it essential to ensure that agents communicate effectively, consistently, and empathetically. A well-crafted call center script not ...

Former Health Secretary Janette Garin and others are facing a new complaint before the Department of Justice (DOJ) in connection with deaths allegedly linked to the Dengvaxia vaccine. According to ...

The Secret Service is investigating after a Florida man was arrested for allegedly calling for the assassination of President Trump on Facebook. Police said Shannon Depararro Atkins told them his ...

Greater Sudbury police say they are investigating the origin of a weapons complaint ... The call is thought to have been made through Google Voice, a telephone service that provides a U.S. phone ...

We received dozens of responses to David Banks' Jan. 12 column from those on the customer side. Now we'd like to invite those on the corporate side of things to weigh in. (VICTOR J. BLUE/The New ...

The Reserve Bank’s Integrated Ombudsman Scheme saw a staggering 32.81 per cent surge in complaints from banking customers, reaching 9.34 lakh during the year ended March 2024. This significant ...

The Web Script /service/components/article/2014/03/identify-your-primary-customer has responded with a status of 500 - Internal Error. 500 Description: An error ...

The mobile network Three has said some 999 calls didn't get through during a major outage which affected thousands of customers. The company said the problems with its services on Thursday were ...

The Judicial Conduct Tribunal into a complaint by judge’s secretary Andiswa Mengo that Eastern Cape Judge President Selby Mbenenge sexually harassed her for more that a year has adjourned until 5 May.