The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Generative AI’s capabilities have even extended further, allowing for customization of some product designs and virtual ...

Olson Homes and Tim Lewis Communities receive top honors with ‘The Eliant,' and Curtis Woolsey of Stylecraft Texas named ...

No matter how excellent your products or customer service are, complaints are inevitable in any e-commerce business. How you ...

Founded in 1999, Salesforce remains one of the world's most popular and trusted software companies. At its core, Salesforce ...

In the financial sector, customer demands are becoming increasingly diverse and complex. Whether it's loan inquiries, financial advice, or after-sales service, customers expect instant and accurate ...

Brompton Technology is expanding its Customer Services team as part of its ongoing commitment to providing exceptional ...

Salesforce partners with Singapore Airlines to enhance customer service through AI-driven solutions and Agentforce technology.

ECI transformed its global customer support strategy shifting away from a traditional tiered, call-center model to a more ...