TTEC, a global leader in Business Process Outsourcing (BPO) and Customer Experience (CX) technology and services, has announced it is expanding ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Small businesses have many compelling reasons to outsource, including saving money, improving performance and avoiding r ...

New ‘Global Center of Excellence’ to Drive Artificial Intelligence Operations and Service Offerings in the Business Process ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

In the face of potential disruption, I believe it is more essential than ever for businesses to delegate tasks so they can ...

The Zacks Outsourcing industry has observed significant growth, driven by multiple economic, technological and business ...

According to a Business Wire report, the global IT outsourcing market is expected ... from predictive analytics to customer service and software development. When it comes to increasing time ...