President Donald Trump’s nominee to lead the troubled Social Security Administration told senators Tuesday that he would ...
In today’s competitive market, customer loyalty is no longer guaranteed. Research shows that 70% of consumers worldwide have ...
AI agents are poised to transform the enterprise landscape, from automating mundane tasks to driving customer service and ...
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Here’s a sampling of the AI-powered solutions and agentic AI capabilities that the leading unified communications and ...
Richmond Ambulance Authority now wants more control over some 911 calls in the city after recently losing some say in them.
I have felt palpable shifts in some of those things since turning the corner on 40: What I eat and drink has a more immediate ...
Discover how automation can streamline operations, boost efficiency, and drive business growth in 2025. Read now!
Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...
Ring founder Jamie Siminoff inspires the transmission and distribution workforce in his keynote address at DISTRIBUTECH in ...
Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.
Using Hanlon’s Razor and maintaining empathy in customer service takes a little practice. It helps having a mentor like Bob ...