Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization, security and scalability. After decades of working in the ...

When calling a patient, the customer service rep was surprised by the unique outgoing voicemail ditty the patient sang.

President Donald Trump’s nominee to lead the troubled Social Security Administration told senators Tuesday that he would ...

In today’s competitive market, customer loyalty is no longer guaranteed. Research shows that 70% of consumers worldwide have ...

Q4 2024 Results Conference Call March 12, 2025 5:00 PM ETCompany ParticipantsJenny Mitchell - VP, Finance Strategy and ...

Compare the top 8 regulated forex brokers for US traders in 2025. Find the best trading platforms, lowest spreads, and ...

They don’t answer phones, I have made contact through their WhatsApp ... to try and get Aer Lingus customer service to at least engage with me, other than sending me ‘no reply’ emails ...

Q4 2024 Earnings Conference Call March 26, 2025 7:00 AM ETCompany ParticipantsHelen Jing Zhu - IRFu Sheng - Chairman ...

Natural Language Processing (NLP) is a branch of artificial intelligence that focuses on enabling computers to understand, ...

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A U.S. Army soldier who pleaded guilty last week to leaking phone records for ... had uploaded sensitive customer records to accounts at the cloud data storage service Snowflake that were ...

Here’s a sampling of the AI-powered solutions and agentic AI capabilities that the leading unified communications and ...