In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

If you were unhappy with a purchase, what would you rather hear from customer service? “Our policy clearly states we can’t refund after 30 days, so there’ ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

Downtown Cincinnati-based Kroger (NYSE: KR), the nation’s largest operator of traditional supermarkets, has rolled out Kroger Play. The digital offering enables gamblers to access three sports betting ...

Q1 2025 Earnings Conference Call February 6, 2025 8:30 AM ETCompany ParticipantsChris Stoczko - Vice President ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Numotion’s Tim Casey believes a mix of administrative and reimbursement relief, as well as provider improvements, would go a long way to “turn the tide” ...

CINCINNATI - Kroger Health, the healthcare division of The Kroger Co . (NYSE: NYSE:KR), has entered into a new agreement with Express Scripts, part of Evernorth, to expand prescription medication and ...

Cigna is officially kicking off a multiyear effort designed to "meaningfully" change the experience of its members. | Cigna ...

There are concrete steps you can take to level up your entire team’s sales game and, in turn, ensure your company thrives with or without you.

In a fresh appearance on CNBC’s Squawk on the Street, Jim Cramer cautioned viewers to not be caught up by the energy that’s ...

Welcome to Tech In Depth, our revamped daily newsletter with reporting and analysis about the business of tech from Bloomberg’s journalists around the world. Today, Ian King writes that the ...