From “NPS is just a number” to “humanity at scale,” Paloma Paraja's grounded blueprint for operational CX in 2026.

High employee engagement can benefit your business. Learn what tools and strategies to use to improve employee engagement ...

Abstract: Due to the broadcast nature of wireless communications, physical-layer security has attracted increasing attention from both academia and industry. Artificial noise (AN), as one of the ...

Gartner warns 30% of enterprises will face declining decision quality by 2030 as junior employees lose chances to build ...

Abstract: Vertical Federated Unlearning (VFU) is an emerging research area focused on removing specific data contributions from models trained under Vertical Federated Learning (VFL), a setting where ...

Brown University will pursue five actions to build on initiatives to sustain an environment free from harassment and discrimination, and to address areas where the University can do more to ensure a ...

Most of us have pulled some extra duties at work now and then to cover for someone who's left or gone on vacation. But one U.K. workplace took "filling in" to a whole new level. A colleague quitting ...

Offices around the country are taking an unusual step by asking employees to take off their shoes. Some say it can have surprising health benefits. Federal officials launch ICE operation in Maine and ...