Expedia is responding to the AI era by making sure it's testing new ways to reach travelers — and also using it aggressively inside its own business.

For full year 2026, Expedia expects gross bookings growth of 6% to 8% and revenue growth of 6% to 9%, including 1 and 2 points of FX tailwind, respectively. Full-year margins are forecast to expand by ...

Expedia Group Inc. fourth-quarter revenue rose at its fastest pace in three years on the back of still-resilient US travel demand.

The Social Security Administration (SSA) has said its phone service has improved markedly in 2025 after a Democratic lawmaker called for a review of its customer service operations. A review by the ...

Verizon’s integration of Google’s Gemini AI into its customer service chatbot has been met with heavy criticism from both customers and employees. Complaints range from poor issue handling and endless ...

DENVER — Dan Smoker was trying to salvage a dream vacation, but it ended up in a nightmare. His call to United Airlines' customer service line ended with him talking to someone else who charged his ...

Hari Nair, senior vice president and general manager of Hotels.com, which was among the first OTAs introduce AI search filters. Photo Credit: Jamie Biesiada NEW YORK -- Expedia Group, an early adopter ...

The customer service phone line for Columbia Utilities will shorten its hours to 7:30 a.m. to 5 p.m. starting Sept. 1, according to a news release from Columbia Utilities. The phone service, available ...

The Social Security Administration is surging staff to its customer service phone operations in the latest effort to address a massive influx of calls that has overwhelmed its struggling 1-800 number.

Scammers don't just reach out directly — they also set traps by creating fake websites and listing fraudulent phone numbers online that appear to belong to legitimate companies. Venmo warns that its ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

WTF?! Across the United States, consumers are confronting a new kind of obstacle when seeking help from companies and government agencies: a maze of automated systems, endless wait times, and ...