Criminals are using AI to clone people’s voices and set up unauthorised direct debits over the phone, National Trading ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

She said she was in possession of his phone when she noticed an incoming call from "Mum", and she decided to answer it ...

With 23% of America’s 52 billion robocalls categorized as scams, I feel like I’m gambling every time I decide to answer a call from an unknown number. And if it’s not you being taken for a ...

Another step you can take is to block numbers once you know they’re spam. Scammers will often change up their numbers, but ...

Knox County fire and ambulance crews are preparing for an upcoming winter storm by adjusting their response operations and ...

Apple has quietly turned the iPhone’s phone app into a frontline defense against scammers, building a new call screening system into iOS 26 that can intercept shady calls before you ever say hello.

It also forced families into hiding. Kept children out of school. Threw neighborhoods into chaos and confusion. And ...

SmartAgent by Equature automates routine public safety calls, captures structured data, and keeps dispatchers focused on true emergencies. SOUTHFIELD, MI, UNITED ...

President Donald Trump’s health warrants a congressional investigation, the House’s top Democrat told a liberal podcaster in an interview posted Friday. House Minority Leader Hakeem Jeffries, D-N.Y., ...

During a Senate Judiciary Committee hearing several weeks ago in October, Senator Dick Durbin (D-IL) called out U.S. Attorney General Pam Bondi for refusing to answer questions and instead resorting ...

Detroit is using AI to respond to resident phone calls to Districts 3 and 4. "Emily" will answer calls to the district managers to gather information or help residents access resources before ...