Sakshi Tyagi, a technical support engineer for Azure App Service, is excited about advances in AI technology, like Copilot in Microsoft Dynamics 365 Customer Service, and how they can help her provide ...

Microsoft Corp. is teaming up with Be My Eyes, an app for blind and low-vision people, to make it easier for them to access the company’s customer service. Founded in 2015, Be My Eyes connects ...

Many of those tasks are already automated, and Microsoft’s hope is to make them better, said Jeff Comstock, corporate vice president of Dynamics 365 Customer Service at Microsoft.

New round of Microsoft job cuts hits customer service, support, and sales teams. by Todd Bishop on July 10, 2023 at 10:42 am July 10, 2023 at 5:20 pm. Share 219 Tweet Share Reddit Email.

These new Microsoft layoffs are in addition to the 10,000 job cuts planned earlier this year. The latest cuts impact sales and customer service.

The Gist. Start your AI engines. Microsoft launched Dynamics 365 Copilot, an AI-powered assistant for customer relationship management, sales, enterprise resource planning, customer service ...

Dynamics Customer 365, which will continue to be sold, is Microsoft’s existing customer service module, which resides within the Dynamics 365 ERP suite.

June 4 (Reuters) - Microsoft (MSFT.O), opens new tab on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT ...

Noted by analyst Mary Jo Foley of Directions on Microsoft, the plan is "in response to customer and partner feedback." It ...

The last two days have been busy ones at Redmond. Yesterday, Microsoft announced its new Azure OpenAI Service for government. Today, the tech giant unveiled a new set of three commitments to its ...