A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Virgin Atlantic's VP of data and AI explains how timely insights boost operational performance and deliver better customer ...

As mayor, one of the most serious tools entrusted to me is the power of the veto. I don’t use it lightly, and never for ...

Durango Community Recreation Center flexed a record number of users in 2019 before COVID-19 crashed in and deflated ...

Native leaders say the courts have not treated religious rights equally, pointing to the current fight over Oak Flat.

I would not want the fire survivors living in Highland Estates to be disadvantaged simply because a legislator also lives on ...

A surprise move by the IRS that would allow pastors to back political candidates from the pulpit without losing ...

A recent survey from the Walton Foundation and Gallup revealed that a lot of Gen Zers in the Heartland feel unprepared to use ...

In the survey, just over half of all parents reported they "frequently" have those conversations with their high-school-age child, raising to 65 percent among parents with high school seniors. Bulanda ...