New AI-powered innovations make it quick and simple to analyze customer feedback across all channels, specific locations, and take targeted action to improve experiences, reduce churn, and improve ...

AARP Executive Vice President and Chief Advocacy and Engagement Officer Nancy LeaMond issued the following statement related to customer service changes announced by the Social Security Administration ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and ...

Quality customer service not only retains customers, but also turns them into an exceptional marketing ally through ...

What’s the most effective way for businesses to attract and convert leads? We asked industry experts to share one tool or software that’s been a game-changer for their customer acquisition efforts.