The problem was the quality of its sales team (the people), what they were selling (the products) and how they were selling (the techniques). We are going to tackle this third piece: the importance of ...

Implement up-selling, cross-selling, and down-selling techniques in a way that improves customer loyalty and builds your brand image. Carefully plan the offers you're making by using products or ...

Learn about 7 common car dealership upselling tactics that can increase your costs, from extended warranties to overpriced add-ons. Discover practical tips to recognize and avoid these strategies, ...

Although the literature on upselling has investigated different aspects of inducing upselling, there are limited discussions of the effect of past transactions on customers' acceptance of upsells.

Airlines have all kinds of sneaky upselling tricks. Let’s be smart and save money together. So, what can you do about it?