It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and ...

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Those businesses respond and ask you to direct message them so they can help. But now scammers are taking advantage, creating ...

Zomato has laid off 600 customer support associates while automating its customer service with AI platform 'Nugget'. The layoffs, affecting employees ...

Customer satisfaction with Cadillac dealer service puts the brand in third place in the premium segment, with SUV and ...