Videoconferencing solutions such as the Cisco Webex Desk Pro offer an audiovisual platform that is so detailed, users can ...

CDW’s Nik Alleyne explains why government agencies should prioritize measurable detection, response and adaptability over ...

Kevin Cusimano, CIO of the Indiana city, discusses resilient infrastructure, public safety, artificial intelligence and ...

IT leaders are turning to hybrid environments to meet the demands of a growing variety of artificial intelligence use cases. As state and local governments become more experienced with using ...

Joel Snyder, Ph.D., is a senior IT consultant with 30 years of practice. An internationally recognized expert in the areas of security, messaging and networks, Dr. Snyder is a popular speaker and ...

Charisse Snipes was born and raised in Hartford, Conn., making her role as the city’s chief innovation officer deeply personal. A graduate of Hartford Public Schools, she now leads technology strategy ...

Eleven states have committed to statewide paid memberships in the Multi-State Information Sharing and Analysis Center following the end of federal funding that had supported the organization for more ...

Public sector call centers play a key role in connecting citizens with essential services. Yet, many face challenges such as outdated technology, high call volumes and limited resources. Modernizing ...

State and local agencies don’t need another stand-alone app; they need a consistent way to deliver outcomes. When we work with governments on ServiceNow, our message is simple: Treat it as an ...

Municipal officials say that real digital transformation starts not with flashy tools but with data discipline, culture change and a clear view of how residents will actually connect to new services.