The new AI agents, embedded in the Intuit platform, provide businesses with a virtual team working on their behalf, completing workflows across CRM, financial analysis, payments, accounting, and more.

CommSite enables consumers to chat with websites to instantly find information, resolve issues, discover products, and more.

DV Authentic Attention for Social helps advertisers measure the impact of their ads on social platforms, starting with Snap.

AMC Integration gives advertisers access to key metrics, including customer acquisition costs, new customer ROAS, and predicted lifetime value.

Business development reps (BDRs): Outreach, Apollo, Drift, etc., can leverage AI to handle prospecting, lead scoring, and initial outreach, answer common questions, and set up meetings at a scale ...

Hospitality outlets can now take advantage of voice ordering to increase revenue and retention. VCs see exciting opportunities for the technology in the B2C and B2B sectors.

Omnisend's new suite includes tools for natural-language segmentation, automated copywriting, and tailored product recommendations.

Today, it’s much more common for firms to have to compete for work through formal purchasing processes—and, even when firms win these competitive pursuits, they are often required to deliver services ...

Cresta is arming Brinks Home with proactive knowledge about why customers are calling and which behaviors have the biggest impact. As a result, Brinks Home has increased its NPS by 30 points and ...

Aquant, providers of an agentic artificial intelligence solution for service professionals, has launched Retrieval-Augmented Conversation (RAC), an AI model that engages users in fully guided, context ...

In the hotel industry, Canary Technologies, a provider of AI-powered guest management technology, is one of the leaders. The company supports more than 20,000 hotels worldwide, including Marriott, ...

Across the customer service world, the advantages of self-service for companies and customers are clear. But the best way to drive customers to self-service is a lot murkier. For some, the thought was ...