Standalone customer data platforms are giving way to broader enterprise suites as vendors integrate customer data, analytics, ...

Retail marketers are rethinking what constitutes the digital shelf. Rather than beginning on retailer product pages or search results, the customer journey often starts earlier through social media, ...

You know the drill. You open Shopify in the morning. Switch to Amazon at lunch. Check Instagram’s backend in the afternoon. Sellers bounce around platforms like this every day. But you probably don’t ...

Shoppers are showing less impulse and greater deliberation when making purchasing decisions these days, according to a report released Tuesday by a global provider of user-generated content platforms ...

Live shopping platform Whatnot integrates directly with Shopify to help sellers expand into new channels and manage inventory and operations more efficiently. Live commerce is becoming one of the ...

AI agents are moving beyond assisting with purchases to making them, raising new questions about trust, marketing, procurement, and customer experience in both B2C and B2B commerce. As AI takes a more ...

Earlier this year, eBay updated its user agreement to explicitly ban third-party "buy for me" agents and AI chatbots from interacting with its platform without permission. The move highlights a ...

As resale marketplaces grow, a platform's ability to process and verify visuals at the point of upload is becoming increasingly important for maintaining buyer trust and listing quality. According to ...

Many digital catalogs still prioritize visual design over shopper behavior, limiting their ability to drive conversions. Digital product catalogs have evolved far beyond static online brochures. What ...

E-commerce platform Minty has launched an AI-powered shopping companion that delivers deals and cashback offers in ChatGPT. The move highlights how commerce features are starting to appear inside ...

E-commerce is entering a new phase of fraud, where transactions that appear legitimate — valid accounts, correct details, even routine behavior — can mask coordinated attacks powered by synthetic ...

Sales teams face a crossroads: one path sidelines reps with automation, while the other uses AI to elevate human-centric selling. At the center of this shift is a paradox: AI anxiety is real, but ...