Help us spot issues affecting Australians by making a report. Use this form to report a business that may be doing the wrong thing under the Competition and Consumer Act 2010.

Our phone operating hours are currently Monday to Friday 11 am to 3 pm AEST/AEDT, closed national public holidays.You can continue to make reports and enquiries through our online forms. Consumers. You can report a consumer issue or make an enquiry using our online form.; Phone 1300 302 502.; Businesses

Businesses don’t have to accept cash. Businesses should be clear about the types of payments they accept and the total price payable. When using a payment method other than cash, consumers should read any terms and conditions carefully.

Changes to the law on unfair contract terms. Changes to the law on unfair contract terms came into effect on 9 November 2023.. From this date, proposing, using or relying on unfair contract terms in standard form contracts will be banned and penalties for breaches of the law will apply.. Other key changes relate to deciding whether a contract is a standard form contract and the definition of a ...

Under consumer law, businesses must meet a set of basic consumer rights known as consumer guarantees when they sell products or services. A business can be a consumer too, and these rights apply to businesses in certain situations.

On 12 November 2024, Australia Post provided the ACCC with a public draft price notification proposing to increase the price of reserved ordinary letters delivered at the regular timetable by 13% from mid-2025.

Example 1 of exclusive dealing that isn't illegal Scenario. An independent electronics store decides it will only buy from suppliers that agree not to supply its competitors.

Competition leads to lower prices, more choice and better products and services. The Competition and Consumer Act 2010 bans business behaviours that damage competition.

Childcare inquiry 2023; Digital platform services inquiry 2020-25; Electricity market monitoring inquiry 2018-25; Gas inquiry 2017-30; Regional mobile infrastructure inquiry 2022-23

Codes of conduct provide a set of rules or minimum standards for an industry. They cover the relationship between industry participants and their customers.