Help us spot issues affecting Australians by making a report. Use this form to report a business that may be doing the wrong thing under the Competition and Consumer Act 2010.

The ACCC is Australia's competition regulator and national consumer law champion. We promote competition and fair trading and regulate national infrastructure to make markets work for everyone.

Our phone operating hours are currently Monday to Friday 11 am to 3 pm AEST/AEDT, closed national public holidays.You can continue to make reports and enquiries through our online forms. Consumers. You can report a consumer issue or make an enquiry using our online form.; Phone 1300 302 502.; Businesses

Under consumer law, businesses must meet a set of basic consumer rights known as consumer guarantees when they sell products or services. A business can be a consumer too, and these rights apply to businesses in certain situations.

Changes to the law on unfair contract terms. Changes to the law on unfair contract terms came into effect on 9 November 2023.. From this date, proposing, using or relying on unfair contract terms in standard form contracts will be banned and penalties for breaches of the law will apply.. Other key changes relate to deciding whether a contract is a standard form contract and the …

Businesses should be honest in their dealings and must be able to prove any claim they make or advertise. Special rules apply to cash back promotions, prizes, gift cards and discount vouchers.

Competition leads to lower prices, more choice and better products and services. The Competition and Consumer Act 2010 bans business behaviours that damage competition.

Types of scams. The most well-known scams that you may come across include: Dating and romance: The scammer creates a fake profile to lure you into a relationship, then asks you for money or to invest in something.; Investment scams: The scammer gets money from you for a fake investment opportunity.; Buying or selling: The scammer creates fake online stores or …

Example 1 of exclusive dealing that isn't illegal Scenario. An independent electronics store decides it will only buy from suppliers that agree not to supply its competitors.

False claims and misleading impressions Businesses mustn't mislead consumers. Businesses should be honest in their dealings. Businesses shouldn't try to gain an unfair advantage by making misleading claims about their products or services.