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Yesterday’s Verbal Judo training focused on communication, de-escalation, and professionalism under pressure because how we speak matters just as much as how we act.What is Verbal Judo?Verbal Judo is a tactical communication system originally developed for law enforcement that focuses on respectful, empathetic dialogue and conflict resolution without the use of force.This training is designed to enhance our ability to de-escalate challenging situations, improve client interactions, and strengthe

Operations & Mobile Team monthly meeting and Training sessionProductive meeting with the team, focused on strengthening collaboration and alignment across operations. Discussions centered on maintaining consistent and effective training and evaluation standards, enhancing supervision protocols, and refining escalation processes to ensure seamless site coordination.We also reviewed training schedules, operational challenges, and communication workflows to better support frontline teams and ensure